Deep Cleaning Camberwell Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Camberwell provides deep cleaning and related services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means Deep Cleaning Camberwell, the cleaning service provider.

Customer means any individual, business or organisation that books or uses the services of the Company.

Premises means the property or location where the services are to be carried out.

Services means deep cleaning and any additional cleaning or related services provided by the Company.

Booking means any request by the Customer for the Company to provide services, whether made online, in writing or verbally.

2. Scope of Services

The Company provides specialist deep cleaning services, including but not limited to intensive domestic cleaning, commercial deep cleaning, end of tenancy deep cleaning, kitchen and bathroom sanitising, and related cleaning tasks as agreed at the time of booking.

The exact scope of the services to be provided will be confirmed in the booking confirmation, including the areas to be cleaned, the type of clean required, and any specific requests agreed between the Company and Customer.

Any tasks not explicitly agreed at the time of booking will be considered outside the scope of the services and may incur additional charges if requested by the Customer during or after the visit.

3. Booking Process

Customers may request a booking by contacting the Company through its usual communication channels. When making a booking, the Customer must provide accurate details about the Premises, the required services, the approximate size and condition of the property, and any access restrictions or special requirements.

The Company may provide an estimated quotation based on the information supplied. This estimate may be revised if, upon arrival, the actual condition, size, or access arrangements of the Premises differ significantly from the description provided by the Customer.

A booking is only confirmed when the Company has issued a booking confirmation and, where applicable, received any required deposit or prepayment. The Company reserves the right to refuse any booking at its discretion.

The Customer is responsible for ensuring that all booking details are correct. Any requested changes to the date, time, scope, or location of the service must be agreed in advance with the Company and may be subject to availability and additional charges.

4. Access to Premises

The Customer must ensure that the Company and its operatives have safe and suitable access to the Premises at the agreed date and time. This includes providing access codes, keys, parking information, or any other necessary instructions in advance.

If the Company is unable to gain access to the Premises at the scheduled time, the visit may be treated as a late cancellation and a call-out or cancellation fee may apply. The amount of such fee will be communicated to the Customer in advance or as part of the booking information.

The Customer must ensure that the Premises are reasonably free from hazards and that any alarms, security systems or pets are managed so as not to prevent or delay the provision of services.

5. Customer Responsibilities

The Customer must provide accurate information about the Premises and the work required, including any known risks or special conditions, such as delicate surfaces, restricted areas, or materials needing special care.

The Customer must ensure that the Company has access to running water and electricity where reasonably required for the provision of deep cleaning services.

Where the Customer requests the use of any specific cleaning products or equipment, the Customer is responsible for ensuring such products are suitable and safe for use on the relevant surfaces. The Company may decline to use products provided by the Customer if they are considered unsafe or unsuitable.

The Customer must remove or secure valuable, fragile, or irreplaceable items before the start of the service. The Company will not clean or move items that it reasonably considers to be fragile or high-risk without the Customer’s express instruction, and then only at the Customer’s own risk.

6. Payments and Pricing

Prices for services will be communicated to the Customer before confirmation of the booking. Pricing may be based on the size of the Premises, the type of clean required, the condition of the property, and any additional tasks requested.

The Company may require a deposit or full prepayment to confirm a booking. Any such requirement will be communicated to the Customer at the time of booking.

Unless otherwise agreed in writing, payment for services is due immediately upon completion of the work or in accordance with the agreed payment terms for that specific booking. The Company may accept various forms of payment in line with its current payment options.

For commercial or repeat Customers with agreed credit terms, invoices must be paid by the due date stated on the invoice. The Company reserves the right to charge interest on late payments in accordance with applicable law.

If the duration of the clean exceeds the initial estimate due to the condition of the Premises or additional tasks requested by the Customer, the final price may be adjusted to reflect the actual time spent and work undertaken. The Company will endeavour to notify the Customer of any such adjustments as soon as reasonably practicable.

7. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving notice to the Company. To avoid cancellation charges, the Customer must provide the minimum notice period communicated at the time of booking or in any updated cancellation policy issued by the Company.

Where insufficient notice is given, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the booked service, particularly where operatives have already been allocated or dispatched.

If the Company is unable to attend a booking due to circumstances beyond its reasonable control, such as severe weather, transport disruption, illness, or other operational issues, the Company will inform the Customer as soon as possible and offer to reschedule the service. In such cases, the Company will not be liable for any indirect loss or inconvenience suffered by the Customer as a result of the rescheduling.

Repeated cancellations or rescheduling by the Customer may affect future booking availability or result in the requirement for advance payment in full.

8. Service Quality and Complaints

The Company aims to provide services with reasonable care and skill, consistent with industry standards for deep cleaning services.

If the Customer is dissatisfied with any aspect of the service, the Customer must notify the Company as soon as reasonably possible, ideally within 24 hours of completion. The Customer should describe the issue clearly and, where appropriate, identify the areas of concern.

Where a complaint is found to be justified, the Company may, at its discretion, offer a re-clean of the affected areas or an appropriate partial refund. Any re-clean will normally take place at a mutually agreed time and subject to access to the Premises.

The Company is not obliged to remedy any issues reported more than a reasonable time after completion of the service, particularly where subsequent use, occupation, or other work at the Premises may have affected the condition of the property.

9. Liability and Limitations

The Company will take reasonable care when providing services and handling the Customer’s property. However, the Company’s liability for any loss or damage arising from the provision of services is limited as set out in this clause.

The Company will not be liable for normal wear and tear, pre-existing damage, discolouration, or defects in materials, surfaces, or furnishings that become apparent during or after cleaning. The Company cannot be held responsible for damage arising from the use of cleaning products in accordance with manufacturer instructions on surfaces that are unsuitable or already compromised.

The Company’s total liability for any claim arising out of or in connection with the provision of services, whether in contract, tort, or otherwise, shall be limited to the lesser of the total amount paid by the Customer for the specific service in question or any limit required by applicable law.

The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising from or in connection with the services.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

10. Insurance

The Company aims to maintain appropriate insurance cover for its operations, including public liability insurance, in accordance with industry practice. Details of insurance cover may be made available to Customers on request.

The Customer is responsible for ensuring that their own buildings, contents, or business insurance is adequate and in force during the provision of services at the Premises.

11. Waste Handling and Environmental Compliance

The Company carries out all cleaning and waste handling activities in accordance with relevant UK waste regulations and environmental guidelines. Where the service involves the removal of waste generated during the cleaning process, such waste will be handled and disposed of in a safe and lawful manner.

The Customer is responsible for informing the Company in advance of any hazardous or special waste present at the Premises. Hazardous waste, sharp objects, clinical waste, chemical residues, or other regulated materials may not be handled unless expressly agreed and subject to appropriate arrangements and additional charges.

The Company may decline to remove items or waste that it reasonably considers hazardous, illegal, or outside the normal scope of deep cleaning services. In such cases, the Customer remains responsible for arranging appropriate specialist disposal.

Where the Customer requests the Company to dispose of bulky items or large quantities of waste, additional charges may apply, and such removal will be subject to compliance with applicable local and national waste disposal rules.

12. Health and Safety

The Company will conduct its work in a manner consistent with applicable health and safety requirements. The Customer agrees to support and not obstruct any reasonable health and safety measures taken by the Company or its operatives on site.

The Customer must inform the Company of any known health and safety risks at the Premises, including structural issues, electrical hazards, or the presence of harmful substances. The Company may suspend or modify services if it considers that conditions at the Premises present an unacceptable risk.

13. Keys and Security

Where the Customer provides keys, codes, or other security access methods to the Company, these will be handled with reasonable care. The Customer must ensure that any such access arrangements are lawful and authorised by the property owner or manager.

The Company will not be liable for any loss arising from the Customer’s decision to provide copies of keys or security information, except where such loss is directly caused by the Company’s negligence.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. This may include, but is not limited to, extreme weather, natural disasters, strikes, transport disruptions, pandemics, or legal restrictions.

In such circumstances, the Company will notify the Customer as soon as reasonably practicable and will seek to reschedule or adapt services where possible.

15. Privacy and Data Protection

The Company may collect and process personal data relating to Customers for the purposes of managing bookings, delivering services, handling payments, and dealing with enquiries or complaints. Such data will be handled in accordance with applicable UK data protection legislation.

The Customer is responsible for ensuring that any personal information provided is accurate and up to date. The Company will not share personal data with third parties except where necessary for the provision of services, for legal compliance, or with the Customer’s consent.

16. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings made after the date of publication of the updated Terms and Conditions.

For ongoing or repeat services, the Company may notify Customers of any significant changes. Continued use of the services after notification will constitute acceptance of the revised Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided by the Company, unless otherwise required by mandatory consumer protection laws.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

19. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or specific written agreement between the Company and the Customer, constitute the entire agreement between the parties in relation to the services provided and supersede any previous understandings or agreements, whether oral or written.

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.